CARE NAVIGATION
Your personal health navigator in Kenya
Welcome To MY WELLNESS CARE Navigation Service We guide individuals and families living with long-term illness through the complexities of Kenya’s health system. From booking appointments and chasing insurance claims, to arranging transport, lab pick-ups, and timely reminders — we handle the logistics so you don’t have to. Our dedicated care navigators work alongside your licensed doctors and hospitals (KNH, Aga Khan, MP Shah and more) to make your care journey smoother, less stressful, and more manageable. We don’t treat. We navigate So you can focus on healing and living fully.
Appointment Coordination
We assist in booking, confirmation, and rescheduling of all your hospital and specialist appointments. One message from you, we handle the rest with utmost excellence.
Insurance & SHA Navigation
We chase NHIF/SHA claims, handle pre-authorisations, appeal denials, and manage all paperwork so you get the coverage you deserve — without the stress and delays.
Transport & Logistics
From affordable rides to trusted ambulance partners, we arrange reliable transport for you or your loved one to any appointment, lab, or pharmacy across Nairobi & beyond.
Lab & Pharmacy Runs
We coordinate sample collection, collect results, and handle medication refills and deliveries — so you never have to queue or chase reports again.
Family Updates & Reports
We send monthly updates for upcoming appointments, what’s been done, and next steps keeping everyone informed and involved.
Resource Directory
Access our verified list of support groups, financial aid programmes, counselling services, home-care options, and community resources.